Refund policy

Refunds & Returns

We want you to be happy with your purchase. Please read the information below carefully.

This policy is in accordance with Australian Consumer Law.

Change of Mind Returns

We offer refunds for change of mind if the item is returned within 30 days of purchase and meets the following conditions:

  • Item is unused, unwashed, and in original condition

  • All original tags and packaging are intact

  • Proof of purchase is provided

Please note:

  • Return postage is the responsibility of the customer

  • Original shipping fees are non-refundable

  • Returns received after 30 days will not be accepted

Faulty or Damaged Items

If your item is faulty, damaged, or not as described, please contact us within 7 days of receiving your order.

We will offer a refund, replacement, or store credit in line with Australian Consumer Law.

Sale Items

All sale and clearance items are final sale and are not eligible for return or refund unless deemed faulty under Australian Consumer Law.

Items Not Eligible for Return

For hygiene and safety reasons, we do not accept returns on:

  • Used or washed items

  • Items without original tags or packaging

  • Gift cards

Refund Processing

Approved refunds will be issued to the original payment method.
Please allow 3–5 business days for processing (bank processing times may vary).

Return Shipping

  • Customers are responsible for return postage for change-of-mind returns

  • We will cover return shipping for faulty or incorrect items where applicable

  • We recommend using a trackable shipping service

Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

How to Request a Return

Please contact us at:
📧 littlebearlabel@gmail.com

Include your order number and reason for return (and photos if applicable).